NHS Health Scotland
Outcome Indicators


i. Evidence for staff training and enforcement of refusal to serve and agression management


There is evidence for effectiveness of:

  1. Intensive, high quality, face-to-face server training, when accompanied by police enforcement, license inspectors and management support, in reducing intoxication and associated alcohol-related problems

References :

Mulvihill, C. , Taylor, L. Waller, S. with Naidoo B. Thom, B. (2005) Prevention and reduction of alcohol misuse: Evidence briefing. Second Edition. London: Health Development Agency.

World Health Organisation (WHO, 2009) Evidence for the effectiveness and cost–effectiveness of interventions to reduce alcohol-related harm. World Health Organisation: Europe.

The University of Sheffield, School of Health and Related Research (ScHARR, 2009) Final draft of Report 1 Macro Level Interventions for Alcohol Use Disorders: Effectiveness Review to the National Institute for Health & Clinical Excellence. National Institute for Health & Clinical Excellence.

Babor, T. Caetano, R. Casswell, S. Edwards, G. Giesbrecht, N. Graham, K., et al.  (2010) Alcohol: No Ordinary Commodity. Research and Public Policy. 2ND Edition. Oxford: Oxford University Press.