Knowledge Services Standards of Service

Below, you will find details of the standards of service that you can expect from Knowledge Services.

We aim to achieve the following standards:

Enquiries

  1. Enquiries will be dealt with within five working days
  2. All Knowledge Services enquiry inboxes will be checked twice daily

Current awareness 

  1. Health Improvement and Health Inequalities current awareness alerts will be completed and distributed once per month.
  2. The Knowledge Services Twitter account will be checked on a daily basis and relevant content for a health inequalities and health improvement audience will be tweeted and reposted

Lending and document supply

  1. Circulation requests (loan, renewal, reservation requests) will be dealt with and responded to within one working day of the request being made
  2. Interlibrary loan requests will be processed and responded to within one working day of the request being made
  3. New books and other resources will be catalogued within ten working days of being received
  4. New books and other resources will be labelled and made available for loan within five working days of being catalogued

Updated 31 March 2016

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